Refund and Return Policy

RayArt® FORM

Effective date: October 25, 2026

RayArt® FORM is operated by Bevels Glass LLC — DBA RayArt®. This policy explains the introductory website’s scope, distinguishes inquiries from purchases, and preserves support and applicable rights for existing RayArt orders.

Current website and Custom Design inquiries

The current FORM website presents original designs, concepts and Custom Design inquiries; it does not offer new products for purchase. A concept presentation does not itself confirm product availability.

An inquiry or discussion does not place a purchase, authorize a deposit charge or authorize production. Any paid design engagement, product order or deposit requires separate, clearly explained terms and agreement. An inquiry alone is not grounds for a cancellation fee or for treating someone as having purchased a non-returnable product.

Existing purchases and agreements

For an existing purchase or paid agreement, the terms and representations applicable when you committed, any validly agreed changes and applicable law continue to apply. This policy does not retrospectively shorten a return period, add a fee, remove a promised remedy, extend a refund deadline or replace existing terms with less favorable ones. Email support@rayart.me for help identifying the relevant terms or instructions.

Returns cancellations and product problems

Email support@rayart.me with an order number or other information identifying the purchase and a description of the request. If an item arrived damaged, defective, incorrect or different from what was agreed, describe the issue. Photographs may help where available, but this policy does not make them an additional condition for exercising a right where law does not permit that condition.

Contact support@rayart.me for return instructions and the appropriate return destination. Valid instructions already provided for your order continue to apply unless validly changed. A business or correspondence address is not necessarily a return destination.

No new damage-reporting or remedy-request deadline is imposed here. Lawful deadlines and requirements applicable to your purchase still apply; please raise concerns promptly.

Refunds for existing purchases

A refund due under applicable law or the terms of your purchase remains due within the applicable deadline. This policy introduces no new waiting period and does not allow a required refund to be replaced by store credit without a lawful basis.

A bank or payment provider may take time to display an issued refund. That does not change RayArt’s obligation to issue it when required. Contact support@rayart.me if an expected refund has not appeared.

Future physical products and paid custom work

General commercial return, exchange, cancellation and refund arrangements for future physical products or paid custom work have not been announced. This policy establishes no new voluntary return window, restocking fee, cancellation fee, deposit rule, return-shipping charge, refund timetable or blanket final-sale rule for future offers.

Before a customer commits to a future purchase or paid engagement, the relevant offer and agreement must explain applicable cancellation and return arrangements, any lawful restrictions for genuinely customized work, return instructions and destination, responsibility for return costs, and refund arrangements. These terms must be consistent with applicable law.

Describing a product or project as “custom” does not by itself remove rights concerning defects, misdescription, non-delivery or other remedies required by law. A paid commissioning agreement must specify customization, ownership and permitted uses of resulting designs and deliverables, while respecting pre-existing rights; an inquiry does not settle those terms.

Your legal rights

Nothing in this policy excludes or restricts consumer, warranty, cancellation, withdrawal, return or refund rights that cannot lawfully be excluded or restricted. Mandatory rights beyond a commercial policy or agreement remain available. They can differ by transaction and applicable jurisdiction.

Contact

For returns, cancellations, refunds or existing-order assistance, contact Bevels Glass LLC — DBA RayArt® at support@rayart.me. Website: rayart.me. Business address: 5041 Luker Lane, Nashville, TN 37013, USA. Telephone: +1 (615) 933-1397.